BIQ has been successfully implemented as an integrated part in many call centers. BIQ can merge data from disparate sources. By combining sales productivity to call center operational data, it creates a data set that shows both individual and collective production to cost ratios.
By Example:
Individual and collective agent call volume to sales ratios.
Individual and collective agent talk time to sales ratios.
Dropped calls in the queue to staffing ratios per hour.
Instead of spending hours wrestling with incompatible data feeds to create useful reports, successful call center manager’s use a BIQ to consolidate data from the phone switch, the order entry system, and the call management system, to comprehensively analyze and improve operational performance. This allows users with basic Excel skills to create scorecards, commission tracking and call center employee production tracking.
With better visibility comes opportunity – the opportunity to effect meaningful change and track resulting progress over time providing a positive, demonstrable and continuing return on your investment in your BIQ Solution.
To determine if a BIQ will turbo charge your call center performance analysis, call866 408 6471and speak to one of our data analysis solutions experts.
