Tracking/Projecting Quota

This is a snapshot of a 10-day quota schedule by job type. Cumulative "points" indicate the work load allocated for each of four management areas. From such a summary it is easy to drill down to a specific day or area, and to make better decisions about adjusting quota or adding contract labor.

Service Calls

Here, trouble calls are broken out into two major types, video and data, for a view of seven management areas over three quarters. Underlying this graph are the specific transactions of each call type and resolution code, just a few mouse clicks away.

Converter Management

Tracking converter box performance, status and inventory

Charted below is the status of two cable boxes over time. Cable Box 1 shows a productive service life and continuous active status. However, Cable Box 2 has gone in and out of repair status for most of its service life, generating multiple truck rolls and repeat service calls.

Subscriber Tracking & Campaign Analysis

Here the life span of customers connecting to five unrelated campaigns is revealed by charting campaign codes against connect and disconnect work order dates. Management areas generating the most disconnects and customers' reasons for discontinuing service reveal trends, opportunities, and plant issues.

Pay Per View/VOD

Here we chart weekday PPV performance over a particular month by category. From this point, the marketer can drill further to measure performance and revenue generation for specific movie titles, adult services, or events.