The founding partners of IQ West have many years of cable industry operational experience and, with cable operator input, have enhanced our analysis application to deliver specific solutions not available through billing, phone switch, warehouse, or other systems traditionally deployed in day-to-day operations. Through aggregation of selected data from your existing systems, IQ West empowers users with a working knowledge of Excel to instantly perform custom analysis of their data. With these capabilities, operators are provided clear multi-dimensional views of trends, behaviors, and opportunities within their data and capturing hundreds of thousands of dollars in hard-cost savings and time efficiencies.
Several current solutions providing these benefits to cable operators are in the areas of:
Cable Equipment Tracking (CET) of defective boxes, repair, and warranty
Call Center Performance, Sales, Commissions and Scorecard tracking
VOD Streaming Monitoring
Repeat Service Call Assessment
Work Productivity Analysis
Retail Performance
Quota Management
Subscriber Trends and Analysis
IQ West Provides instant views, analysis, and reporting of your data without having to perform complicated queries of the billing system to access information.
To determine how IQ West assist you in addressing your unique ion to your unique cable informational challenges call866 408 6471and speak to one of our data analysis experts.
